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The State of MarTech Report

There has never been a more exciting time to work in marketing and technology. The world was already digitising rapidly, but the pandemic has accelerated this digital transformation. Companies that have been forced to adapt to evolving customer behaviours to survive now have an opportunity to thrive.


Who is.. Jeanne Bliss?

Jeanne Bliss is the Founder and President of CustomerBliss and Co-Founder of The Customer Experience Professions. She is a published author of four books, a regular speaker, thought leader and an industry leading expert on customer-centric leadership. 

Jeanne BlissWhy we love her

A self-confessed people-nerd, Jeanne believes customers should take centre stage, and should be prioritised...even over concern for the bottom line.

The veritable pioneer of the Chief Customer Officer role Jeanne now champions its importance through her formidable podcast 'The Chief Customer Officer Human Duct Tape Show' 


  • Pioneered the role of Chief Customer Officer at five top companies: Land’s End, Microsoft, Coldwell Banker and Allstate corporations
  • Four ground-breaking published books under her belt
  • Founder and President of CustomerBliss
  • Co-founder of The Customer Experience Professionals Association 

Fun Facts

Where to find out more

  • Various resources such as professional coaching, reading lists, and a blog.
  • The Chief Customer Officer Human Duct Tape Show Podcast 
  • and #makemomproud movement
  • Don't forget to check out Jeanne's ground-breaking books:
    • Chief Customer Officer. Getting Past Lip Service to Passionate Action
    • Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine
    • I Love You More Than My Dog
    • Would You Do That To Your Mother

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